Guides · Evidence template
Stripe chargeback evidence template
A chargeback evidence template gives your team a repeatable starting point: folder names, file checklists, and field mappings aligned to Stripe dispute categories. This guide explains what to include in a template, how to adapt it per reason code, and how to connect it to your submission workflow. Educational only — not legal advice. Templates improve organization; outcomes depend on card network review and are not guaranteed.
What a Stripe evidence template covers
Stripe disputes ask for categories such as customer communication, product description, refund policy, and service documentation. A good template maps each category to a subfolder and checklist item so nothing is hunted at deadline. Start from our evidence types guide and folder structure guide.
- Order and payment records (receipt, charge ID, customer email)
- Delivery or access proof for digital products
- Support and communication exports with dates
- Policy snapshots from purchase time
- One-page timeline linking events chronologically
Organize dispute evidence with a repeatable toolkit
The evidence kit includes folder templates and category checklists you can duplicate in Drive, Notion, or your stack. Educational toolkit only — outcomes are not guaranteed.
Not legal advice. Templates support documentation only. Dispute outcomes depend on your case and Stripe or card network review.
Get the template kitView pricing · Secure checkout on Gumroad
Template sections to include
- Cover sheet — dispute ID, reason code, deadline, owner, status
- Evidence checklist — tick boxes per Stripe field; link to our response checklist
- File naming rules — date prefix + category (e.g.
2026-06-01_receipt.pdf) - Submission-ready folder — final PDFs only, with cover note draft
- Learning column — blank notes for post-case review per our lost dispute guide
Adapting the template by reason code
Product-not-received disputes emphasize delivery logs; subscription cancellations emphasize access dates and refund policy. Keep one master template and add reason-code annexes rather than maintaining separate trees per case. SaaS sellers can cross-reference our SaaS evidence checklist.
Connecting template to workflow
Duplicate the template when a dispute opens; log the row in your evidence spreadsheet. Follow the repeatable workflow from notice through submission. Weekly maintenance keeps policy URLs and export paths current — maintenance does not guarantee fewer disputes.
Template readiness checklist
- Master template stored where the whole team can duplicate it
- Each Stripe evidence category has a folder or tab
- Checklist matches current Stripe Dashboard fields
- Timeline one-pager template included
- Submission cover note template linked to response checklist
- Spreadsheet row template matches dispute metadata columns
What this template guide does not do
- Does not promise favorable chargeback outcomes
- Does not provide legal advice
- Does not replace Stripe or card network rules
- Does not invent evidence — only organizes what you collect
Evidence templates in the kit
The Stripe chargeback evidence kit includes folder templates, checklists, and alert workflows for your own accounts. Educational toolkit only — outcomes are not guaranteed.
Not legal advice. Templates support documentation only. Dispute outcomes depend on your case and Stripe or card network review.
Get the template kitView pricing · Secure checkout on Gumroad