Guides · Checklist
Digital product chargeback checklist
Use this checklist before submitting Stripe dispute evidence for downloads, courses, templates, or memberships. Tick each section; gaps become action items before the deadline. Educational only — not legal advice. Checklists improve consistency; outcomes depend on card network review and are not guaranteed.
1. Case metadata
- Stripe dispute ID and Dashboard link saved
- Reason code and dispute amount recorded
- Response deadline (date + timezone) in tracker
- Evidence owner and backup reviewer assigned
2. Customer and order proof
- Customer email matches Stripe charge
- Product name and price at time of purchase documented
- Invoice or receipt screenshot (if available)
- IP or device data only if relevant and policy-compliant
3. Delivery or access proof
- Download link sent or file delivered — see delivery documentation
- Course enrollment or module access logs exported
- Login or portal access timestamps (for memberships)
- License key or activation record (if applicable)
4. Policies and terms
- Refund policy excerpt at time of purchase saved
- Terms of service or license agreement snapshot
- Checkout page showed policy links (screenshot if possible)
- See refund policy for disputes
5. Customer communication
- Support emails or tickets related to the order organized
- Neutral tone in any response draft
- Notes follow our communication notes guide
Get the full checklist kit
The MintLayer kit includes printable-style checklists, folder templates, and tracker columns — plus a sample preview on this site. Educational toolkit only — outcomes are not guaranteed.
Not legal advice. Templates support documentation only. Dispute outcomes depend on your case and Stripe or card network review.
Not ready to buy? View the sample preview first.
Get the full checklist kitView pricing · Secure checkout on Gumroad
6. Pre-submit review
- Every Stripe evidence category addressed or marked N/A with reason
- Files named clearly and ordered in folder
- Peer review completed (second pair of eyes)
- Submitted before deadline with buffer time
- Tracker updated after upload — see response checklist
Sample checklist excerpt
The sample preview shows a shortened checklist you can compare to this full list. The paid kit includes the complete checklist file plus folder and tracker templates.
- Dispute ID and Stripe Dashboard link recorded
- Customer email and purchase date captured
- Product description documented
- Delivery or access proof collected (if applicable)
- Refund policy excerpt saved
- Communication notes organized
What this checklist does not do
- Does not guarantee favorable dispute outcomes
- Does not replace Stripe Dashboard upload steps
- Does not provide legal advice
- Does not auto-gather evidence from your systems
Get the full checklist kit
Complete checklists, folder templates, and alert workflows for digital product Stripe disputes. Educational toolkit only — outcomes are not guaranteed.
Not legal advice. Templates support documentation only. Dispute outcomes depend on your case and Stripe or card network review.
Not ready to buy? View the sample preview first.
Get the full checklist kitView pricing · Secure checkout on Gumroad
New to disputes? Start with the free Stripe Dispute Evidence Starter Checklist — no signup required.